Privacy Policy

2. Information We Collect

We collect information necessary to provide clinical dental care, manage appointments, and respond to your inquiries:

• Contact Information: Your full name, phone number, and email address provided during appointment scheduling or inquiry form submission.
• Appointment & Treatment Details: Preferred appointment date, time slots, reason for visit, and treatment notes you share with our team.
• Clinical & Dental Records: Medical history, oral radiographs (X-rays), treatment plans, and diagnostic notes recorded during your in-clinic consultations.
• Technical Information: Basic device information, IP address, and browser characteristics used solely for website security, performance, and operational analytics.

3. How We Use Your Information

Your personal details are used strictly for legitimate healthcare and clinic communication purposes:

• Scheduling, confirming, rescheduling, and sending reminders for dental appointments via SMS, phone call, or WhatsApp.
• Providing personalized clinical dental consultations and continuous oral healthcare.
• Responding promptly to clinical inquiries or patient questions submitted through our website or direct channels.
• Maintaining compliant patient healthcare records in accordance with Indian medical and dental regulatory guidelines.

4. Patient Confidentiality & Non-Disclosure

We adhere strictly to professional doctor-patient confidentiality. ToothCrew Dental Care does not sell, rent, trade, or monetize patient information under any circumstances.

Your records are only accessible to our authorized dental doctors, clinical staff, and secure infrastructure providers essential to delivering our services. Data is never disclosed to outside parties unless required by applicable law or formal medical authorization.

5. Data Security & Storage

We implement comprehensive technical and organizational safeguards to protect your personal information against unauthorized access, loss, or alteration. All web communications are encrypted using high-grade Transport Layer Security (TLS/SSL).

Digital appointment records and patient databases are hosted in enterprise-grade, secure cloud databases with strict role-based access control and continuous security monitoring.

6. Your Rights

As a patient, you retain complete rights regarding your personal information:

• The right to review your registered contact information and dental history.
• The right to request corrections or updates to inaccurate details.
• The right to opt-out of promotional communications or appointment reminders.